Return Window
7 days for eligible physical items only
Return Method
By mail
Return Shipping Fee
Customer is responsible for return shipping unless the item is defective or incorrect
Restocking Fee
None
Eligible Items
Physical products only (apparel and printed goods)
Non-Refundable Items
All custom design services
All digital products and downloads
Made-to-order or custom physical items
Items returned due to size, color preference, or change of mind
Return Policy
Conditions for Returns
Physical items must be:
Unworn and unused
In original condition
Returned within 7 days of delivery
Damaged or Defective Items
If your physical item arrives damaged or defective, please contact Cici Graphic Design within 7 days of delivery with clear photos of the issue. A replacement or refund will be issued at no additional cost.
Refund Method
Refunds are issued to the original form of payment once the returned item is received and inspected.
Processing Time
Refunds are processed within 5–7 business days after receiving the return.
Contact Information
Customers must contact Cici Graphic Design before returning any item to receive return instructions.
Design Services
For custom design services, exchange options (such as revisions, scope adjustments, or substitutions) are defined in the signed design contract. Each service includes a specific number of revisions or deliverables, which differ from service to service.
Once work has begun, services are not eligible for exchange outside the terms outlined in the contract.
Digital Products
Digital products and downloads are not eligible for exchange due to the nature of digital delivery, unless explicitly stated in the product description.
Exchange Policy
Physical Products
Physical products may be eligible for exchange only if defective or incorrectly fulfilled. Exchanges for size, color preference, or change of mind are not offered.
Any eligible exchange request must be made within 7 days of delivery and may require photo documentation.
How to Request an Exchange
Customers must contact Cici Graphic Design before returning any item or requesting an exchange. Approval is required prior to shipment or service adjustment.
Exchange eligibility is determined by the individual design contract or service agreement associated with each purchase and may vary depending on the type of product or service.